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Oklahoma State University

Case, Kristin


IAB Member since spring of 2010

Bachelor of Science – Industrial Engineering and Operations Research
Virginia Tech1990

Master of Science – Applied Mathematics
University of Tulsa1996

Master of Business Administration
Oklahoma State University2002

  • Lead Auditor (ISO 9001) and Aerospace Industry Experienced Auditor (AS9100), accredited by RABQSA, 2001-2010
  • Speaker and Committee member for the International ISO 9000 Conference, 2011-2012
  • Baldrige Performance Excellence Program, Senior Examiner and Team Leader, 2007-2011
  • Master Black Belt in Six Sigma and Lean Management, Harrington Institute, Inc.
  • Certified ASQ Six Sigma Black Belt
Tulsa, OK
01/02 - present

Positions Held:

  • Consultant (self-employed)
    Lead design, manufacturing, service, and aerospace companies in Oklahoma and Texas through the process of certifying to the ISO 9001, AS9100 and AS9110 standards. Provide training, audits, workshops, documentation as needed. Design and implement quality management systems to improve profitability, reduce risk, and meet other organizational objectives

Tulco Oils, Inc.
Tulsa, OK
09/08 - present

Positions Held:

  • Quality Systems Manager
    Perform internal audits and oversee corrective actions. Capture customer feedback and responses. Developed acceptance criteria for products designed in-house with R&D. Since implementing ISO 9001, on-time deliveries and receipts have increased to 97% and root cause analysis has virtually eliminated repetitive customer issues. Hired after one year of consulting.

APSCO, Inc., Tulsa, OK
Tulsa, OK
06/06 – 09/08

Positions Held:

  • Continuous Quality Improvement Engineer
    Performed SPC and PPAP (Production Part Approval Process) for TS 16949-certified customer. Established an MRB process to quarantine rejected components. Reduced volume of procedures by 70%. Active on the safety committee; company was recognized repeatedly with the Safety & Health Achievement Recognition Program since 2008. Provide training on quality and safety topics.

The NORDAM Group, Tulsa, OK
Tulsa, OK
11/97 – 06/06

Positions Held:

  • Quality Assurance Manager, PRISM Division (FAA Repair Station #NZFR997K), 01/04 – 06/06
    Oversaw clean line operations, component evaluations, non-destructive testing, and inspection areas for the PRISM Division. Responsible for compliance with Federal Aviation Regulations and foreign regulations for customers worldwide.
  • Senior Quality Engineer, Repair Division (FAA Repair Station #EZ2R812K), 11/97 – 12/03, reported to Director of Quality
    Led upgrade to ISO 9001:2000; the first organization in Oklahoma to certify to the revised edition.
  • ISO 9001 and Quality Management Systems
  • Process Improvement
  • Training and facilitation
  • Optimization
  • Endurance motorcycling
  • Travel
You can contact me via email at .